How can MCS help your business?

MCS hire software has been helping clients to improve business systems and profitability for over 30 years.

MCS Hire Software

Innovative and globally renowned, our hire software and rental software solutions have been supporting a range of hire organisations for over 30 years, from single users to multi-national hire companies. We have helped them to become more flexible, competitive and profitable by increasing efficiency, improving asset utilisation, reducing costs and offering excellent and personalised customer support.

Performance

Innovative and globally renowned, our hire software and rental software solutions have been supporting a range of hire organisations for over 30 years, from single users to multi-national hire companies. We have helped them to become more flexible, competitive and profitable by increasing efficiency, improving asset utilisation, reducing costs and offering excellent and personalised customer support.

Easy access to MCS-rm content from any platform or device.

Collaborative Alliances

Blog

Over 50% of the 2015 HRIA Awards finalists use MCS hire Software

23/02/2015

Over 50% of the 2015 HRIA Awards finalists use MCS hire software. The list includes everyone from single branch businesses to some of the largest brands in plant and tool hire. There's only one way to find out why! Make sure to visit Stand 81 on March 5-6th 2016. MCS-rm gives teams the ability to improve the productivity of their hire businesses with an amazing bundle of cloud based tools that will keep their sales pipeline filled with MCS-CRM Sales and Marketing. Based on the latest Microsoft.Net technology, MCS-rm links to all leading accounting applications allowing significant improvement. MCS is always looking for ways to help business achieve their goals quicker and better.

Read More

7 ways to make sure you put your customers first

23/02/2015

Operating a business of any kind requires a multitude of different plans, procedures, and systems to manage everything from supplies to deliveries and records. It's extremely important to insure that every aspect of these conforms to the overarching ideas of profitability and productivity, but too often the most important business idea is overlooked: putting your customers first.

No matter what product or service you provide or how incredible or unique those products and services are, without customers to purchase them the business fails. That's why every piece of your business puzzle should be tailored to making sure that your customers are happy with what you provide and how you provide it. Any hire business should therefore invest in the best rental management software possible.

The following are seven ways in which a great equipment rental system can make sure your customers are put first.

1. Consistent deliveries and collections
Missing a collection of equipment looks bad on a business. Missing a delivery, however, is possibly the quickest way to lose a customer and taint your reputation. Having a tool which keeps these actions front and center, such as the daily diary tool and today screen on our MCS-rm software, is crucial for the frontline management of customer satisfaction.

2. Providing working equipment
Your rental asset management software should keep up-to-date records of your equipment's service schedule. This will prevent you from sending our any equipment which is due for service, preventing untimely breakdowns that will reflect poorly on your business.

3. Use GPS Tracking
When a service engineer must be sent out, it usually means that the customer is already behind in their schedule. Having to wait for repairs is bad enough, but when the engineer is running late the customer's frustration can be compounded. GPS tracking technology will give your customers updates on the arrival window to let them know that there is a delay.

4. Give them access to information
When a customer needs information from a document or validate a delivery, having to place a call and wait for that information can take time that they don't have. The Customer Portal in our hire management software allows customers to access and self-serve their important documents and Proof of Deliveries 24/7.

5. Provide transparent pricing
Customers expect to understand exactly what they are paying for and how their billing is calculated. Make sure that your invoice calculations are transparent and understandable, as our Customer Portal does. This spares confusion on your customer's end and time explaining the invoice on yours.

6. Provide operating and safety instructions
Once your customers have signed a rental contract and agreed to pay you for your service and equipment use, they certainly expect to be able to understand how to use it. Make sure that every rental agreement includes operating instructions for the specified equipment. Safety instructions should also be included to avoid any liability claims in the case of accidents.

7. Show your appreciation
Send them relevant, targeted e-mails using your dedicated CRM package. Rather than bulk, spammy emails, make your correspondence personal by recognising birthdays, anniversaries, wins by their favorite football teams, or any other personalised information you can relate. Make them feel like part of the family, not just another payment into your business.

Read More

Protecting your Rental Business From a Power Outage

23/02/2015

For businesses that are unprepared, a power outage can present a nightmare scenario. The sudden shutdown of systems can cause major operation failures, and if the data within the systems isn't protected by off-site backups, a company could potentially lose almost every piece of valuable data collected over many years. Any well prepared business doesn't have to fear this kind of potential disaster, however, and there several potential options to offer the needed protection.



On-premises Protection
Many rental businesses rely on an equipment rental system in which software is licensed and run on-premises. While there are some advantages to this traditional practice, there are also more dangers involved in the case of power outages. As your company grows, it’s wise to make sure you have a UPS system in place to protect your equipment rental software and other systems in use to retain continuity in you rental business. UPS systems not only allow you to run without power for a certain time period, they also prevent spikes in the power supply from disrupting your business. While the continuous run time provided is short, it's generally long enough to properly shut down a system or connect an external, temporary generator through a generator point. The installation of such a generator point is another consideration to take under advisement

Yet even if you have backup power in the form of a generator, when did you last test it? Without testing these types of preventative measure at regular intervals, your company is working under false assumptions. Any emergency or backup system - in any circumstance, not only business - must be regularly tested and inspected for reliability. Otherwise Murphy's Law will surely come into play when the need for them arises. This poor practice essentially makes the cost of the backup system a poor investment from the start.

Protection in the Cloud
The alternative to licensing and maintaining your systems on-premises is to migrate to a cloud-based alternative, which is becoming increasingly popular with many businesses for a wide variety of reasons. With this option your equipment rental software is hosted and managed off-site. Any power interruption in this scenario may still affect the hardware you own, but the rental software and any related data will be ensured 100% protection and uptime, eliminating any fear of continuity issues. A cloud solution is also attractive to many rental businesses which have minimal IT resources, require low start-up costs, or are planning for rapid expansion and therefore need maximum flexibility and scalability. MCS supplies software both on-premise and in the cloud for businesses of any size. Our cloud solution requires no capital outlay. Subscription fees are paid on a monthly basis, without the need to purchase software licenses or hardware outright, and include all the support you may need. For more information on our cloud service, please read our information sheet at mcs.co.uk or call us at XXX.

Read More

RFID: Worth the Switch from Barcodes?

23/02/2015

Barcode labels have been the industry standard for over 30 years in retail and logistics, but technology marches on and becomes more advanced every other week. Today there are multiple new technologies challenging barcodes to be the new "king of the hill", and the leader of that challenge is far and away RFID technology. But is the switch from Barcodes to RFID worth the expense for rental tracking software?



Pros and Cons
Make no mistake, there are plenty of ways in which RFID is a superior technology to bar coding. But that shouldn't be any surprise considering barcodes were first developed in the early 1950s and that the first barcode scanner was put into use in 1974. In technological terms, that's practically centuries ago. Yet even NASA still uses barcodes to replace the heat tiles that need to be replaced after each shuttle launch, so there must be some advantage there.

That advantage is primarily cost efficiency, which is a major consideration, especially to businesses that use an equipment rental system. But in terms of efficiency apart from cost, RFID is clearly the better option. RFID doesn't require line-of-site. Passive RFID can read information up to 40 feet away, and active RFID takes that distance up to hundreds of feet or more. RFID can also write information, whereas barcode scanners can only read it.

Barcode scanners can also only read one item at a time, while RFID can identify items by the tens, hundreds, and even thousands simultaneously. Overall, RFID is 15-20 times faster than barcode inventory systems, and Motorola reports that RFID systems have reduced the inventory time at some companies by as much as 95%! In addition, most "fixed" RFID systems can be automated so that they don't require any human involvement, whereas barcode scanners are completely dependent on human activity.

Weighing the Costs
The advantages of barcoding over RFID in inventory systems can be summarized in one simple point: barcoding is still the standard. That point has wide-ranging implications, however. The most important implication to almost any business is the fact that the majority of existing hardware and software in use is already built for barcodes. That means that a switch to RFID involves an upgrade or switch to possibly many different applications the business currently has in use, which equates to possibly very high initial expenditures upon making the switch.

The question then becomes whether that switch is financially feasible, and the answer to that question is completely dependent upon the particular business considering the switch. For example, one company in Hollywood says that their switch to RFID in their audio visual rental software has prevented the possible loss of a number of $10,000 cameras in a single year. If a company has the potential for loss of several tens of thousands of dollars per year that RFID could prevent, the cost of switching seems more than justifiable.

From our perspective, the potential savings in time and money offered by RFID still doesn't outweigh the costs of conversion for the vast majority of businesses using rental inventory management software. However, that is a ratio that will continue to tighten as technology costs drop, and eventually RFID will replace barcodes as the standard unless something more efficient is developed in the meantime.

Read More