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First Response Site Services case study

Find out how MCS’s hire management software solutions and mobile features improved First Response Site Services’ capabilities.

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First Response Site Services case study

Find out how MCS’s hire management software solutions and mobile features improved First Response Site Services’ capabilities.

REQUEST A DEMO
first_response_logo

Customer Profile

Country: United Kingdom
Industry: Tool and equipment hire
www.1stresponsesiteservices.co.uk

Key Benefits

  • Free up internal resources with a less labour intensive picking process and reduced customer queries.
  • Improved efficiency due to centralising their IT at Head Office and eliminating PCs from the warehouses, helping to streamline their operation.
  • Now 99% paperless, their drivers are using mobiles for deliveries, collections and exchanges.
  • Improved responsiveness with workflow email alerts being sent to the appropriate people as the hire contract status changes, ensuring nothing is missed.
first_response_logo

Customer Profile

Country: United Kingdom
Industry: Tool and equipment hire
www.1stresponsesiteservices.co.uk

Key Benefits

  • Free up internal resources with a less labour intensive picking process and reduced customer queries.
  • Improved efficiency due to centralising their IT at Head Office and eliminating PCs from the warehouses, helping to streamline their operation.
  • Now 99% paperless, their drivers are using mobiles for deliveries, collections and exchanges.
  • Improved responsiveness with workflow email alerts being sent to the appropriate people as the hire contract status changes, ensuring nothing is missed.

The Challenge

First Response Site Services has actually been a long-time customer of MCS Rental Software — initially our original UNIX-based software solutions. However, in 2007, they switched over to the more modern MCS-rm.

The solution

First Response Site Services uses MCS-rm to manage its external hire operations as well as its procurement division and site supplies business. Their whole operation is handled by several of MCS-rm’s features, such as transport scheduling, accounts, workshops, warehouse, and hire desk.


After working with MCS, First Response benefitted from the following features:

Workflow Management

With MCS-rm, contracts can be listed at each stage of the hire process, and this gives full visibility of what departments need to do next. Also, the central hire desk ensures that no task is missed.

Transport Mobile

Thanks to the Transport Mobile functions, they have become more efficient, with 99% of First Response’s deliveries being paperless within their transport logistics.

Picking Mobile

With the Picking Mobile feature, First Response no longer requires a computer in their warehouse and just one person is required to perform the process. This has significantly reduced warehouse costs and improved resource utilisation.

Online Shop

With the help of the Online Shop, First Response hopes to establish a powerful online presence by allowing their customers to order consumables and equipment online.

Benefits

Here are some benefits First Response Site Services has experienced with our hire management solutions:

  • Ease of managing tool repairs with the Workshop feature
  • Consolidation of all orders in one place with the central hire and sales deck
  • Elimination of the need for paper delivery notes
  • Optimisation of scheduling and delivery routes with the Transport Manager
  • Implementation of barcode scanning for easier picking
Truck

Software used:

1st response

"Having centralised our operations on MCS-rm in the head office, we foresee that the future will be far easier. This will give the business new opportunities for further and more rapid expansion."

First Response Site Services

Get in touch

To discover how MCS-rm hire software can empower your business, call us on +61 (2) 9477 1355 or use our enquiry form.