Engineer efficiency

Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.

Communication

Keeping everyone in the loop

Automated alerts based on real-time engineer updates, improves customer service and keeps your customers in the loop, whilst new jobs can be pushed to an engineer who is already in the field.

Preparation

Organise and prepare your technicians

With powerful GPS technician tracking and mobile technology, you can dynamically allocate jobs to the nearest, best equipped engineer.

Eco-friendly

Go paperless on the move

Checklists and documentation no longer need to be printed by engineers to take in the field, this will save money on printing and paper storage costs. You can even obtain electronic signatures to confirm works orders have been completed.

MCS Workshop Mobile Testimonial
We have seen huge gains in engineer productivity and efficiency by implementing MCS Workshop Mobile. Each engineer clicks a button when they start and finish each job. We’ve been able to analyse engineer activity data and that has enabled us to set more realistic benchmark times for each task they do. As a result, our time estimates are now far more accurate and are no longer based on best guess.

Procomm Site Services

Additional features

 

Time forecasting and management

MCS Workshop Mobile will give you accurate, real-time data to help you better plan your resources and set more realistic timing benchmarks for standard maintenance tasks.

  • Set the highest standard in breakdown response times – Ensure that you meet your target SLAs and deliver on your customer promises.
  • Oversee the status of workshop repair jobs in real-time – workshop and depot managers can see up-to-date information of all current and completed works orders.
  • Intelligent scheduling – Pick a resource for a job and be warned if there is insufficient travel time to the location.
  • Shortened time from works order to invoice dispatch – Deliver works orders in real-time direct to engineer mobiles then return captured customer signatures back into MCS-rm, enabling the hire desk to despatch invoices quickly.

Maintaining procedures

With MCS Workshop Mobile, you are able to ensure that all business processes are kept consistent and are easily followed. You can:

  • Upload photographs of damage or work completed to improve visibility and reduce customer queries. 
  • Assign charges, parts and labour to the works order and send instructions to the depot to order spare parts.
  • View checklists to avoid missing important steps – guide engineers through a process whether performing an inspection, a risk assessment or a repair to ensure that all steps in the works order are completed correctly.

Becoming more responsive

By being able to react to changes in the field with ease, your engineers can provide the best customer service. They will always be organised and prepared for their day, even when last minute changes occur, allowing the engineer and customers to communicate with minimal disruption.

  • Respond to dynamic changes in the field - Automatically alert customers by SMS of your engineers’ arrival time on site and cut down on customer waiting times.
  • Be prepared when attending breakdowns on-site with access to:
    - Background details for the works order
    - Contact information
    - Site addresses and satnav directions
    - Access electronic documents, such as equipment configuration guides, manuals, health and safety compliance forms and insurance forms.

Explore our hire software solution

Some key features within MCS-rm rental software to enhance your business.

MCS CRM

Customer Relationship Management (CRM)

Manage your sales pipeline activity from enquiry through to final order. Undertake pro-active marketing campaigns to nurture your key client and prospect relationships.
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MCS workshop

Workshop

Ensure your hire equipment is certified and fit for hire. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss.
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mcs purchasing

Purchasing

Keep tight control of your expenditure on hire fleet, stock, spares and rehires and manage your preferred suppliers all in one easy to use system.
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dashboards

MCS Dashboards & Business Intelligence

Gain meaningful insight into your rental data to help you analyse your strengths, weaknesses and understand changing hire trends to ensure you make the right strategic decisions for your rental business.
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electronic trading

Electronic Trading

Send and receive customer, supplier and financial documents electronically for a labour-free solution to your paperwork processes.
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documentmanagement

Document Management

Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionise your customer service.
Learn more...

smartalerts

Smart Alerts

Receive customised proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met.
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resourceplanner

MCS-rm Resource Planner

Enhance the visibility and utilisation of your internal resources ensuring appropriately qualified staff are allocated to the right tasks.
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onlineshop

MCS Online Shop

Offer your customers and prospects a convenient way to create rental reservations anytime and anywhere opening up new markets and increasing your revenue streams.
Learn more...

customerportal

MCS Customer Portal

Drive customer loyalty whilst enhancing brand awareness using a personalised Customer Portal allowing your clients to self-serve the information they need 24/7.
Learn more...

telematics hub

MCS Telematics Hub

Say hello to full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your hire fleet.
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mobile tools

Mobile Rental Tools

Empower your workforce with our rental software mobile apps for your sales, transport, workshop and warehouse teams creating a paper-free process. With the ability to work both on-or-offline and gather real-time information from your workers on the move, you will become more responsive and consistently deliver on your promises.

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MCS RM Mobile

RM Mobile

Manage your rental business wherever you are with everything you need all on the one device, helping you reach new heights of productivity.
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MCS CRM Mobile

CRM Mobile

Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move.
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MCS Transport Mobile

Transport Mobile

The paperless way to manage your transport logistics with optimised routes and real-time status updates from drivers in the field.
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MCS Picking Mobile

Picking Mobile

Empower your warehouse staff with MCS Picking Mobile to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce.
Learn more...

MCS Workshop Mobile

Workshop Mobile

Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.
Learn more...

Cloud Solutions

Cloud Rental Solutions

Concentrate on running your rental company, safe in the knowledge that your hire business is always protected, your data is secure and your IT infrastructure is managed by professionals.

Learn more about our Cloud Solutions

At a glance

  • Secure, easy access to your hire data from any location
  • Free your in-house IT resources and reap cost efficiencies
  • Fixed monthly fee
  • Protection for your vital business data 
  • Fast implementation
  • A hire software solution that is scalable
  • Ready access to experienced IT support consultants

Get in touch

To discover how MCS-rm rental software solutions can empower your hire business, call us on +61 (2) 9477 1355 or use our enquiry form.

Contact us