In the know

Receive customised proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met.

Customised critical alerts

Be better informed

Simply set and forget! Be the first to know of any non-compliance issues with your company procedures. MCS Smart Alerts will send you an alert by email or SMS as soon as your exception occurs rather than finding out when it is too late.

Data capturing

Consistent data input to
prevent user error

Always capture the right data consistently in your preferred format with prompts for data corrections at the point of entry. These simple on-screen prompts mean you can rectify data issues immediately.

Procedures

Enforce adherence to
company procedures

Investigate exceptions immediately and fine tune your unique operational procedures so that you can be proactive in addressing issues and be fully aware of any non-conformities arising.

MCS Smart Alerts Testimonial
These proactive business alerts are a very useful tool to help us ‘work smarter’. At the moment, we are using them to flag up any exceptions. For instance, if our hire controllers enter an incorrect price, this will be spotted instantly, rather than only coming to light in a report at a later date.

Nixon Hire

Additional features

Data integrity checks and user warnings

Ensure that your users enter data in your preferred format or that certain information is always captured. For example, with MCS Smart Alerts you could:

  • Ensure that the Source of Lead is always captured.
  • Ensure that a telephone STD code is always added.
  • Check that customer discounts are within authorised levels.

Proactive information to improve your business

Define your own specific scenarios that you want to monitor and let MCS Smart Alerts do the rest! Your data is consistently monitored behind the scenes and only when that scenario is met, will an alert be sent out by email or SMS. An email will contain details for further analysis. Our Smart Alerts have been used to spot:

  • A lapsed customer that stops using your services for a defined period
  • Unnecessary rehires when your own kit can be substituted in
  • Overdue collections
  • Equipment stuck in the workshop still awaiting a damage approval request
  • Under-utilised assets within a certain timeframe
  • When a high value order was lost
  • When a customer is approaching their credit limit

Explore our hire software solution

Some key features within MCS-rm rental software to enhance your business.

MCS CRM

Customer Relationship Management (CRM)

Manage your sales pipeline activity from enquiry through to final order. Undertake pro-active marketing campaigns to nurture your key client and prospect relationships.
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MCS workshop

Workshop

Ensure your hire equipment is certified and fit for hire. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss.
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mcs purchasing

Purchasing

Keep tight control of your expenditure on hire fleet, stock, spares and rehires and manage your preferred suppliers all in one easy to use system.
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dashboards

MCS Dashboards & Business Intelligence

Gain meaningful insight into your rental data to help you analyse your strengths, weaknesses and understand changing hire trends to ensure you make the right strategic decisions for your rental business.
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electronic trading

Electronic Trading

Send and receive customer, supplier and financial documents electronically for a labour-free solution to your paperwork processes.
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documentmanagement

Document Management

Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionise your customer service.
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smartalerts

Smart Alerts

Receive customised proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met.
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resourceplanner

MCS-rm Resource Planner

Enhance the visibility and utilisation of your internal resources ensuring appropriately qualified staff are allocated to the right tasks.
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onlineshop

MCS Online Shop

Offer your customers and prospects a convenient way to create rental reservations anytime and anywhere opening up new markets and increasing your revenue streams.
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customerportal

MCS Customer Portal

Drive customer loyalty whilst enhancing brand awareness using a personalised Customer Portal allowing your clients to self-serve the information they need 24/7.
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telematics hub

MCS Telematics Hub

Say hello to full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your hire fleet.
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mobile tools

Mobile Rental Tools

Empower your workforce with our rental software mobile apps for your sales, transport, workshop and warehouse teams creating a paper-free process. With the ability to work both on-or-offline and gather real-time information from your workers on the move, you will become more responsive and consistently deliver on your promises.

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MCS RM Mobile

RM Mobile

Manage your rental business wherever you are with everything you need all on the one device, helping you reach new heights of productivity.
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MCS CRM Mobile

CRM Mobile

Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move.
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MCS Transport Mobile

Transport Mobile

The paperless way to manage your transport logistics with optimised routes and real-time status updates from drivers in the field.
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MCS Picking Mobile

Picking Mobile

Empower your warehouse staff with MCS Picking Mobile to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce.
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MCS Workshop Mobile

Workshop Mobile

Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.
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Cloud Solutions

Cloud Rental Solutions

Concentrate on running your rental company, safe in the knowledge that your hire business is always protected, your data is secure and your IT infrastructure is managed by professionals.

Learn more about our Cloud Solutions

At a glance

  • Secure, easy access to your hire data from any location
  • Free your in-house IT resources and reap cost efficiencies
  • Fixed monthly fee
  • Protection for your vital business data 
  • Fast implementation
  • A hire software solution that is scalable
  • Ready access to experienced IT support consultants

Get in touch

To discover how MCS-rm rental software solutions can empower your hire business, call us on +61 (2) 9477 1355 or use our enquiry form.

Contact us